Frequently Asked Questions

How do I choose my size?

Check the size options on the product page. If you are unsure about the fit, email your waist and inseam measurements to mercie.info@gmail.com before ordering.

How does custom fit work?

Open Customize your fit on the Gurkha Pants product page. Enter your waist, hem circumference and inseam in inches, then confirm your measurements. Custom fit currently adds Rs 1,000 per pant. Check the final price on the product page and in your cart.

What if the size does not fit?

Email your order number, the size you ordered and the size you need to mercie.info@gmail.com. Our team will explain the available exchange options and next steps.

What if I receive a damaged or incorrect item?

Email your order number and clear photos of the item and packaging to mercie.info@gmail.com. Contact our team for the return address and instructions before sending a parcel.

How do I request a return or exchange?

Request a return within 2 days of delivery or an exchange within 7 days of delivery. Email your order number and the reason to mercie.info@gmail.com. Read the Returns & Exchanges policy before sending a parcel.

Where can I ask about warranty coverage?

Email the product name and your question to mercie.info@gmail.com. Please check the coverage and duration with our team before ordering.

How do I check a discount?

If you have a discount code, enter it at checkout and check the final total. Review the offer terms before confirming your order.

How can I get delivery or order help?

Email your city and the product name to mercie.info@gmail.com. For an existing order, include your order number.